add7 Frequently
Asked Questions

Creating an add7 account takes under three minutes and is open to all eligible players in Bangladesh aged 21 and above. Visit add7.bio, click the registration button, and fill in your username, email address, mobile number, and a secure password. You will then confirm your mobile number via a one-time verification code sent to your phone. Once confirmed, your account is live and you can make your first deposit immediately via bKash, Nagad, Rocket, or Upay. Remember: you must be at least 21 years old to register — providing false age information is a breach of add7's Terms & Conditions.

add7 requires KYC (Know Your Customer) verification before processing your first withdrawal. You will need to submit a clear photo or scan of a government-issued photo ID — either your Bangladesh National Identity Card (NID), passport, or driving licence. If your address is not shown on your ID, a recent utility bill or bank statement from Dutch-Bangla Bank, BRAC Bank, City Bank, or another recognised institution may be requested as proof of address. The add7 verification team typically reviews and approves documents within 24 hours of submission. Completing KYC early ensures there are no delays when you are ready to withdraw your winnings.

Resetting your add7 password is straightforward. On the login page, click "Forgot Password" and enter the email address or mobile number linked to your account. add7 will send a password reset link or OTP to that contact. Follow the instructions in the message to set a new, strong password. If you no longer have access to the email or phone number on your account, contact add7 support directly via 24/7 live chat — the team will verify your identity and assist you in regaining access securely. For your protection, never share your password with anyone, including add7 support agents.

No — add7 strictly permits one account per player. Operating multiple accounts (also called "duplicate accounts") is a violation of add7's Terms & Conditions and may result in all accounts being permanently suspended, along with the forfeiture of any bonuses or pending withdrawals. If you have accidentally created a duplicate account, contact add7 support immediately to resolve the situation before it affects your main account. The one-account rule exists to protect the fairness of the platform for all players across Bangladesh.

You can request permanent account closure at any time by contacting add7 support via live chat or by emailing [email protected]. Before closing your account, add7 will process any outstanding balance — ensure your withdrawal details (bKash, Nagad, or bank account) are up to date. Once closed, your account cannot be reopened, and you will be removed from all marketing communications. If your reason for closing relates to gambling concerns, add7 strongly recommends considering the self-exclusion programme as an alternative, which pauses your account for a set period rather than closing it permanently.

bKash deposits on add7 are processed instantly in virtually all cases — funds appear in your add7 wallet within seconds of completing the transaction on your bKash app. This makes bKash one of the fastest and most popular deposit methods for players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. In the rare event your deposit does not reflect within 5 minutes, keep your bKash transaction reference number handy and contact add7 live support, who will trace and credit the amount immediately. add7 does not charge any fee on bKash deposits.

The minimum deposit on add7 is ৳200 BDT, keeping the platform accessible to players of all budget levels across Bangladesh. This minimum applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though high-volume deposits may prompt routine verification checks in line with add7's responsible gaming and security policies. Players who regularly deposit large amounts are encouraged to complete KYC verification early to avoid any processing delays.

The minimum withdrawal on add7 is ৳500 BDT. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or directly to your bank account at Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. Most mobile wallet withdrawals (bKash, Nagad) are processed within 1–4 hours of approval. Bank transfers typically take 1–3 business days depending on your bank's processing schedule. add7 does not charge withdrawal fees on standard transactions — the full requested amount reaches your account.

Withdrawal delays on add7 are most commonly caused by incomplete KYC verification, an active wagering requirement on a bonus balance, or a mismatch between the payment account name and your registered add7 name. Rejections can also occur if the withdrawal method differs from the deposit method used — add7 applies standard anti-fraud routing rules that require funds to return to the original payment source where possible. If your withdrawal has been pending for more than 4 hours without an update, contact add7 support via live chat with your transaction ID for a real-time status check.

Yes — add7 fully supports both Nagad and Rocket for deposits and withdrawals, alongside bKash and Upay. Nagad deposits are processed instantly, while Rocket transactions are typically confirmed within a few minutes. All four mobile financial services are integrated directly into the add7 cashier, so switching between them is seamless. For players in areas where one service has stronger network coverage — for example, Rocket's wider reach in rural districts outside Dhaka — these alternatives ensure you are never without a reliable way to fund your account or receive your winnings.

add7 offers an extensive range of cricket betting markets covering the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC ODI events, and international Test matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs (over/under), method of dismissal, toss winner, and live in-play betting on ball-by-ball outcomes. During high-profile BPL and T20 World Cup fixtures, add7 typically offers 30+ markets per match with competitive odds. Bet settlement follows official ICC and BPL match results; rain-affected matches are settled per the DLS method or voided where specified in the rules.

All slot games on add7 use certified Random Number Generators (RNG) provided by reputable studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, ensuring every spin outcome is completely independent and fair. Return-to-player (RTP) percentages vary by game — most titles on add7 carry RTPs between 95% and 97%, with individual game RTPs published in each game's information panel. A higher RTP means statistically more of the wagered amount is returned to players over a large volume of spins. add7 does not modify the RTP settings of any game supplied by its certified provider partners.

Yes — add7 is fully optimised for mobile play and works seamlessly on Android and iOS smartphones and tablets without requiring a dedicated app download. The add7 mobile site is accessible directly through your mobile browser (Chrome, Safari, or any modern browser) and delivers the full game library including slots, live casino tables from Evolution Gaming and Ezugi, cricket betting, Dragon Master, and Blocky Block. Mobile users in Bangladesh on 4G or WiFi connections experience smooth gameplay with no meaningful difference from the desktop experience. Simply visit add7.bio on your phone and log in as normal.

Dragon Master on add7 is a fast-paced multiplier crash-style game where players place a bet before the round begins and must cash out before the Dragon's multiplier crashes. The multiplier starts at 1x and climbs unpredictably — the longer you wait to cash out, the higher your potential return, but if the round ends before you cash out, your bet is lost. Each round result is provably fair and independently determined. You can set an auto cash-out threshold to lock in your target multiplier automatically. Dragon Master rounds typically last between 5 and 30 seconds, making it one of the most fast-paced games in the add7 library.

add7 offers a welcome bonus to all newly registered players who make their first qualifying deposit. The specific bonus amount and structure are shown on the add7 promotions page at the time you register — terms vary and are updated seasonally, particularly around major events like BPL, IPL, and T20 World Cup. Welcome bonuses typically take the form of a percentage match on your first deposit (e.g., a 100% match up to a stated BDT amount). To claim the bonus, make sure you opt in during or immediately after registration, as bonuses cannot be applied retroactively to deposits made without opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be converted into withdrawable cash. For example, if add7 awards a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in bets before the bonus balance becomes withdrawable. Wager contributions vary by game type — slots typically contribute 100%, while live casino games and sports bets may contribute a lower percentage. Full wagering requirement details are listed in the Terms & Conditions of each specific add7 promotion. Always read these before claiming a bonus.

Yes — add7 rewards regular players through a tiered loyalty programme. As you wager on cricket betting, slots, live casino, and other games, you accumulate loyalty points that advance you through reward tiers. Higher tiers unlock benefits including reload bonuses, faster withdrawal processing, dedicated account management, and exclusive add7 promotions during events like Eid, Pohela Boishakh, and major cricket tournaments. Loyalty points are credited automatically based on real-money wagers — no manual opt-in is required. Full details on tier thresholds and rewards are available in the add7 promotions section after you log in.

add7 is a safe and reliable platform that uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information — including your NID details, mobile number, and payment data — is stored securely and never sold or shared with unauthorised third parties. Financial transactions via bKash, Nagad, Rocket, and Upay are processed through the official APIs of each payment provider, meaning your mobile banking credentials are never visible to add7. For account security, add7 recommends enabling two-factor authentication and using a unique, strong password that you do not use on other platforms.

add7 provides a full suite of responsible gaming tools to help you stay in control. To set a deposit limit, session time limit, loss limit, or to activate a time-out or self-exclusion, navigate to the Responsible Gaming section in your account settings, or contact the add7 support team via 24/7 live chat. Limit reductions and time-outs take effect immediately — no cooling-off period is required to make your account more restrictive. Self-exclusion is available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, add7 will also stop all promotional communications to your account.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, act immediately — do not wait for the situation to worsen. Contact add7 support via live chat to activate a time-out or self-exclusion on your account right away; our trained agents will handle your request with complete discretion and without judgment. In parallel, consider speaking with a trusted family member or friend, or seeking support from a qualified counsellor experienced in behavioural addictions. add7 is committed to promoting safe and responsible gaming for all players in Bangladesh. You can also visit the add7 Responsible Gaming page for a full list of tools and guidance.