Responsible Gaming
at add7
add7 is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Gambling is entertainment — and we provide the tools and guidance to help you stay in control at all times.
Gaming Should Always Be Fun
At add7, we believe that online betting and casino games should be an enjoyable, recreational activity — never a source of financial stress or personal harm. As Bangladesh's trusted online betting platform, we take our duty of care seriously and have built a comprehensive responsible gaming framework to support every player on our platform.
Our responsible gaming programme covers prevention, early intervention, and ongoing support. Whether you are a casual player enjoying weekend cricket betting during the BPL season or a regular add7 casino user, the same protective tools and safeguards are available to you at all times — free of charge and with no impact on your account standing.
add7 strictly enforces a minimum age of 21 years for all players. Anyone found to be under the age of 21 will have their account immediately suspended and any pending transactions reversed. We use robust KYC verification to ensure this rule is upheld for every player, everywhere in Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.
What Is Problem Gambling?
Problem gambling occurs when a person's gambling behaviour begins to cause negative consequences in their personal, social, or financial life. It can affect anyone — regardless of age, background, or income level. Recognising the warning signs early is the most effective way to prevent gambling from becoming harmful.
Common signs that gambling may be causing problems include spending more money than you can afford to lose, chasing losses to try to win back money, gambling to escape stress or negative emotions, lying to family or friends about gambling habits, and neglecting daily responsibilities in order to gamble.
If any of these patterns sound familiar, add7 encourages you to use the self-help tools available on our platform and to reach out to our 24/7 support team. You are not alone, and help is always available.
Tools to Keep You in Control
add7 provides a full suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. All tools are free, immediate, and confidential.
Deposit Limits
Set a maximum amount you are comfortable depositing into your add7 account on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Limits can be lowered instantly but require a cooling-off period before they can be raised, giving you time to reflect on any decision to increase your spending.
Session Time Limits
Define how long you want each gaming session on add7 to last. When your chosen session duration is reached, you will receive a clear notification reminding you of the time you have spent and prompting you to take a break. Time limits help prevent the "zone-out" effect that can occur during extended play and encourage healthier, more mindful gambling habits.
Time-Out / Cooling-Off
If you feel you need a short break from gambling, activate a time-out period on your add7 account. Time-outs are available for periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — you will not be able to log in, deposit, bet, or play casino games. Time-outs take effect immediately upon request.
Self-Exclusion
For players who need a longer-term break or wish to stop gambling entirely, add7 offers a self-exclusion programme. You can self-exclude for periods of 6 months, 1 year, 2 years, or 5 years, or request a permanent exclusion. Once self-exclusion is active, add7 will also suppress all promotional communications to your account, including BPL season offers and bonus emails.
Loss Limits
Set a cap on the total amount you are willing to lose within a given time frame — daily, weekly, or monthly. When your loss limit is reached, add7 will automatically prevent further wagers until the limit period resets. This tool is particularly useful during high-stakes events such as IPL or T20 World Cup matches, when the temptation to chase losses can be heightened.
Reality Check Reminders
Enable periodic in-session pop-ups that display how long you have been playing and your net win/loss position for the current session. Reality check reminders are available at intervals of 15 minutes, 30 minutes, or 60 minutes. These gentle prompts are designed to break the immersive flow of gaming and encourage you to make a conscious, informed decision about whether to continue playing.
Warning Signs of Problem Gambling
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Review the checklist below — if you recognise two or more of these patterns in your own behaviour, we strongly encourage you to use add7's responsible gaming tools or contact our support team.
Financial Warning Signs
Behavioural & Emotional Signs
If You Recognise These Signs — Act Now
Recognising that gambling may be causing harm is a sign of strength, not weakness. add7 urges any player who identifies with two or more of the warning signs above to take immediate action:
- Contact the add7 support team via live chat to activate a time-out or self-exclusion on your account.
- Set a deposit limit or loss limit through your account settings to restrict further spending.
- Speak with a trusted family member or friend about what you are experiencing.
- Seek professional support from a qualified counsellor or helpline service.
add7 support agents are trained in responsible gaming and will handle your request with complete discretion and care. There is no penalty for requesting these tools — your account data and request details are kept strictly confidential.
How to Activate Responsible Gaming Tools on add7
Setting up responsible gaming tools on your add7 account takes less than two minutes. Follow the steps outlined here to put safeguards in place today. All tools are available to every registered player in Bangladesh — no special requirements, no waiting periods for reductions.
add7's support team is available around the clock, every day of the year, including public holidays such as Eid, Pohela Boishakh, Victory Day, and Independence Day. There is never a wrong time to ask for help.
Log In to Your add7 Account
Navigate to add7.bio and log in using your registered username and password. Ensure you are accessing the official add7 site to protect the security of your account credentials.
Open Account Settings
Once logged in, navigate to your Account Settings panel. The Responsible Gaming section is clearly labelled and accessible from the main account menu.
Select Your Preferred Tool
Choose from deposit limits, session time limits, loss limits, reality check reminders, time-out, or self-exclusion. Each tool has a clear description of how it works and how long it will remain in effect.
Set Your Parameters
Enter the specific values for your chosen tool — for example, a daily deposit limit of ৳2,000, a session time limit of 60 minutes, or a 7-day time-out period. Review the settings carefully before confirming.
Confirm and Receive Acknowledgement
Confirm your selection. Your chosen tool will take effect immediately. You will receive a written confirmation via email or live chat transcript documenting the tool that has been activated on your account.
Contact Support if Needed
If you prefer assistance, simply open the live chat on add7 and ask a support agent to apply the tools on your behalf. Agents are available 24/7, respond within 2 hours on average (Bangladesh Standard Time, UTC+6), and will guide you through the process at your own pace.
Protecting Minors — 21+ Policy
add7 enforces a strict minimum age of 21 years across all services. The protection of minors from gambling is one of our highest priorities as a responsible gaming operator serving Bangladesh.
Mandatory KYC
Every add7 player must complete identity verification before their first withdrawal. KYC documents — including National ID card or passport — are reviewed by our verification team to confirm age and identity.
Age Declaration at Registration
All players must confirm they are aged 21 or above during the account registration process. Providing false age information is a breach of add7's Terms & Conditions and will result in permanent account closure.
Ongoing Monitoring
add7's security team continuously monitors accounts for behavioural indicators that may suggest underage use. Suspicious accounts are flagged for immediate review and suspended pending identity verification.
Parental Guidance
Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling platforms on shared or family devices. If you suspect a minor has accessed add7, contact support immediately at [email protected].
You Don't Have to Face This Alone
If gambling is affecting your life or the lives of those around you, it is important to reach out and talk to someone. add7 encourages all players experiencing difficulties to seek professional support. There is no shame in asking for help — it is one of the most courageous things you can do.
The add7 support team is available 24 hours a day, 7 days a week, including all public holidays. Our trained support agents will listen without judgment, help you activate any responsible gaming tool you need, and refer you to appropriate external resources if requested.
Contact add7 Support
Reach our responsible gaming team via:
Live Chat: Available 24/7 on add7.bio
Email: [email protected]
Response Time: Under 2 hours (Bangladesh Standard Time, UTC+6)
Practical Tips for Healthy Gambling
Following these guidelines will help ensure your experience on add7 remains enjoyable and within healthy boundaries:
- Set a strict budget before you start playing and stick to it, regardless of whether you are winning or losing.
- Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
- Take regular breaks — step away from the screen at least every 30 to 60 minutes during a gaming session.
- Never gamble when you are feeling stressed, depressed, anxious, or under the influence of alcohol or other substances.
- Keep gambling in perspective — it should occupy only a small portion of your leisure time and budget.
- Use add7's reality check and session time-limit tools to stay aware of how long and how much you are playing.
- Talk openly with a trusted friend or family member about your gambling activity so that it does not become secretive.
- If you feel the urge to gamble during a cooling-off period, distract yourself with another activity — a walk, a meal, or a phone call to a friend.
Talk to Someone
Reaching out to a friend, family member, or professional counsellor is one of the most effective steps you can take if you feel gambling is becoming a problem.
Keep a Gambling Diary
Track how often you gamble, how much you spend, and how you feel before and after each session. Patterns in your diary can provide valuable insight into your gambling behaviour over time.
Plan Alternative Activities
Fill your leisure time with activities that are rewarding and social — such as watching BPL cricket with friends, physical exercise, or spending time with family — to reduce the pull of habitual gambling.
Professional Counselling
Qualified counsellors and therapists who specialise in behavioural addictions can offer structured, evidence-based support for problem gambling. add7 encourages players to seek this support without hesitation.
add7's Responsible Gaming Policies
Our platform is built on a foundation of transparency, fairness, and player protection. Below is a summary of the key policies that govern responsible gaming at add7.
Fair Play Commitment
All games available on add7 — including slots from Pragmatic Play, NetEnt, and Microgaming, and live casino tables from Evolution Gaming and Ezugi — use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes for every player.
Data Security
All player data and financial transactions on add7 are protected by industry-standard SSL encryption. Your personal information, payment details via bKash, Nagad, Rocket, and Upay, and gaming history are stored securely and never shared with unauthorised third parties.
Responsible Marketing
add7 does not direct gambling marketing at individuals who are under the age of 21, who have self-excluded, or who have requested to be removed from promotional communications. All marketing materials carry responsible gaming messaging and the 21+ restriction notice.
Account Closure Policy
Any player may request permanent account closure at any time with no questions asked. Upon closure, add7 will process any outstanding withdrawals, remove the player from all marketing lists, and retain only the data legally required for compliance purposes.
Staff Training
All add7 customer support agents receive regular training in responsible gaming awareness and player protection best practices. Our team is equipped to recognise signs of problem gambling and to respond with sensitivity, care, and appropriate action.
Transparent Terms
add7's Terms & Conditions and bonus terms are written in clear, plain English so that all players in Bangladesh can understand exactly what they are agreeing to before they place a bet or claim a promotion. No hidden clauses, no misleading language.
Enjoy add7 — Within Your Limits
Now that you are familiar with add7's responsible gaming tools and policies, explore our full range of games and betting markets — always within the boundaries that feel right for you.
21+ only. Gambling involves risk. Please play responsibly. add7 promotes safe and responsible gaming practices for all players in Bangladesh.